LOCAL EXPERTISE. PRACTICAL DELIVERY.
Managed IT support (MSP) and carefully scoped AI workflow automation for New York businesses, nonprofits, and public-sector teams.
Start with a small project or a focused support agreement. Work directly with Aldo Grillo—from the first conversation through delivery.
Free introductory conversation. Services quoted to your scope.
A specific system, support need, or repetitive task.
Clear deliverables, price, responsibilities, and acceptance criteria.
Hands-on work, a useful handover, and agreed ongoing care.
Queens · Manhattan · Brooklyn · The Bronx
24/7 support availability*
TWO WAYS TO WORK TOGETHER
You do not need a large transformation project to get started.
Keep your people connected and your everyday systems dependable.
Recurring support or a defined project. Coverage and response commitments are agreed in writing.
Talk through your needsStart with one repetitive task. Make it easier to manage, review, and complete.
Begin with discovery and a scoped pilot. Human review stays in control of important actions.
Talk through your needs*24 hours a day, seven days a week. Response times, covered systems, escalation, and onsite arrangements are defined in your contract. Availability does not mean instant resolution.
BUILT AROUND YOUR ORGANIZATION
Day-to-day IT support, focused infrastructure work, and practical automation that fits how your team operates.
Support for staff technology, shared documents, and administrative workflows—so your team can focus on its mission.
Scoped technology assistance for NYC community boards, City agencies, and New York State agencies. Work is aligned with existing IT and procurement requirements.
Organizations with 1–250 users or devices. Each agreement covers a defined set of services and systems. Onsite work is available in the four boroughs listed above; other arrangements depend on project scope.
AN AUTOMATION STARTING POINT
An inquiry arrives. The right person gets the context and a draft to review. A simple pilot can explore how that fits your existing tools before any wider rollout.
Illustrative workflow only—not a client case study, live AI demonstration, or claim of measured results.
A general question arrives through an approved form or inbox.
Route the request and prepare a draft using approved information.
A person checks the details and decides what to send or do next.
WHO YOU WILL WORK WITH
Founder. IT leader.
Hands-on delivery partner.
More than 20 years of IT experience across service delivery, infrastructure, security tooling, backup and recovery, and team leadership.
As Director of Information Technology at the Queens Borough President’s Office from 2015 to 2024, Aldo led office IT and audiovisual operations, infrastructure modernization, and vendor coordination.
Today, that operational background informs a founder-led IT support and AI application development practice.
The City role describes Aldo’s individual employment experience. It does not imply City endorsement or a past contract awarded to Cloudgentic AI.
FOR DELIVERY & REFERRAL PARTNERS
Discuss a defined subcontract, a support assignment, or an automation project. Client relationships and delivery responsibilities are agreed up front.
BEFORE WE START
Yes. Start with a defined task, a scoped support agreement, or one automation pilot. Deliverables, price, covered systems and responsibilities are agreed before work begins.
Onsite work is available in Queens, Manhattan, Brooklyn and the Bronx. Remote delivery and work outside these boroughs depend on the project scope.
Yes. A co-managed assignment can complement internal IT staff, an existing MSP or agency technology services. Access and responsibilities are agreed with the organization.
The practice welcomes inquiries from nonprofits, NYC community boards, City agencies and New York State agencies. Public-sector work must follow the buyer’s procurement and technology requirements.
No. Start with a bounded administrative workflow and keep human review for important decisions and outgoing actions. The discovery process identifies data, access, security and approval requirements.
START WITH A CONVERSATION
Tell us about one IT issue or one repetitive task. We’ll discuss the fit and scope before you commit to a project.
aldo@cloudgenticai.comFor existing support clients, use the support contact and escalation process in your agreement.